Data Deletion Instructions

How to request deletion

1. Email hello@ddm-software-solutions.co.za with the subject Data deletion request.
2. Include the phone number or email address used with the service, the business or DDM application you contacted, and a short description of the information you want deleted.
3. If you connected a Meta business account, include its business or WhatsApp account ID if available. Do not send passwords, access tokens or full identity documents.

What happens next

We will verify that the request relates to you, identify the relevant records, and respond with the outcome or any additional information needed. We aim to respond within 30 days; if more time is needed, we will explain why. This is a request process, not instant automated deletion.

Where a client business controls the information, we will coordinate with it or provide the relevant contact route. We will delete information we are authorised to remove, unless retention is legally required. If records must be retained, we will explain the reason. Backup copies are removed through the applicable backup lifecycle. Deletion may prevent us from continuing the related service.

Disconnecting Meta or WhatsApp

You can revoke DDM’s access using the connected business account’s Meta integration or app permission settings. Revoking access stops the authorised connection but does not automatically delete stored records. Send a deletion request as described above to address records already held.

This process covers information held by DDM. Information retained independently by Meta, WhatsApp or the business you contacted is subject to their own deletion processes.

Read our Privacy Policy for more information.